Script Approval Guide

1. Receiving and reviewing script requests:

The script will come through to the provider inbox in the 'repeat prescription messages' folder and the 'attention' of the provider selected by the patients (or the attention you have set as unified inbox). Open the inbox item and activate the patient on the palette. Also take note of the chosen pharmacy and any comment from the patient submitted in the script request inbox item.

On the 'patient medication' tab you will note a pink banner on the top to indicate there is an outstanding script request. Double click it to bring up the 'ALEX approval' menu. Alternatively bring up the ALEX approval menu by using the pink circle button on the 'Home' tab. You might have to navigate to the 'medication' sub menu under the ALEX approval ribbon.

Approve or decline each medication or all of them in bulk by ticking the items and selecting 'accept' or 'decline' on the top ribbon. On the patient medication tab you will now see the approved medication repeated for todays date. 

Finalising the prescription

2.1 GP only process

After step 1., now open the consult screen - you will see the repeated medication stored in here. Tick the medication and use the 'generate and send' button. You can search for the patient's chosen pharmacy. The 'history' tab should have their last few pharmacies listed for your convenience. Continue with the Medtech prompts until the script is finalised and sent to pharmacy - pls note this process may differ if you are using integrations such as ReScript or if your nurses are pre-creating the script for later approval by the providers (see below). 

2.2 Nurse Triaging

After step 1., now head ot the consultation screen, you will see the repeated medication stored in here. Tick the medication and use the 'generate and send' button. You can search for the patient's chosen pharmacy. The 'history' tab should have their last few pharmacies listed for your convenience. Continue with the Medtech prompts and choose which provider inbox you'd like the script to go to for final approval. The doctor then, in most cases, just approves and sends it to the pharmacy and nothing else is needed. If however, in this final step, the doctor does need to decline the script after all, then he should send a text message to the patient to let him know the script has been declined and the provider will need to inactivate the invoice we have raised. If the patient has prepaid, this will leave the patient's account in credit.

Actions triggered by the ALEX medication approval screen

Approving at least one medication will:

1. Repeat the selected medication on the patient's medication tab for today's date
2. Send a text message & email to the patient with your pre-set 'approve-script' template and add this to the patient's outbox
3. Raise a script invoice on the patient's transactions (within 5min)
4. If patient pre-paid this script, we will add this credit to their transactions and reconcile the invoice (within 5min)
5. If patient pre-apid this script, we will send a payment receipt to the patient's email
   
   

1. Send a text message & email to the patient with your pre-set 'decline-script' template and add this to the patient's outbox
2. If the patient pre-paid this script, we will refund them on their card automatically